We do not offer any technical assistance. We also do not offer advice on compatibility of items. We sell ONLY individual Hardware and Software items. Please contact the manufacturers for accurate answers to your technical questions.

Simple answer, even if they are related companies they are two different business entity with distinct operations and legal obligations. Still PC CONCEPT stores will be glad to offer you diagnostic and repair services for a competitive rate if you do not wish to have product serviced back at PCCZONE.

The best way to communicate with us at anytime for any inquiry would be via ticket support system. We also have live help support available Mon-Fri. 

CLICK HERE Contact us

Yes we can provide any technical services at our PC CONCEPT shops.

• Computer assembly and testing.
• Full diagnotics.

NO! we will politely refer your to our PC Builder, all the information and pricing is available there.

Reason: unfair clients some websites do not offer any kind of customer service just low prices unfortunately few clients will get service, advice or help from us never to really have the intension purchase from this webshop.

If still under manufacturers warranty we can offer any type warranty handling.

Prices are usually start at 25$ contact us for more details.

Click this banner available almost everywhere on the catalog.

Not necessarely, just make sure you verify your junk mail sometimes your email software will send it to junk folder by mistake. When receiving a ticket from our representative the tille will be " [#xxxxxx] New Message Alert There is a new message for ticket xxxxxx " to view it click on link provided directly on the email.

No RMA will not be accepted or handle directly physically at our locations. You must use any available courrier such as Canada post, UPS, Purolator, Nationex, Dicom etc... a signature and proof of reception is necessary for more accurate service and company liability & responsability.

You are solely responsable for all shipping costs for defective or non defective merchandise. For defective products within our garantee period by PCCZONE (30 days) we will replace or repair the item and ship to you at no charge. 

For complete details please read our terms and conditions section.

This is not an option, you can place a  new order and credit you the first order once we receive your item(s).