What shipping company do you ship with?

We are currently shipping with UPS or Fed Ex. We do NOT use Canada post or Purolator.

I live in Laval and want to buy custom built computer what's the estimated time for delivery?

For Laval the minimum time for delivery is 7 to 10 business days depending on inventory status (back orders or special orders) we will contact you to notify for any delay. All warranty, invoicing or credits are handle by pcczone.com


How much i have to buy in order to get free shipping?

5000$ CDN for Fed Ex regular ground shipping anywhere in Canada.

What happens when i order a product that is backordered?

Customer service will notify you as soon as possible and provide you an ETA (Estimate Time of Arrival). Orders are shipped as soon as the item is available.

When i buy from PCCZONE.COM and choose pick up at counter, is PC CONCEPT responsible for Returns or RMA?

Absolutely not, PC CONCEPT only provide a pick up service. If you wish for them to provide you services they will be able provide it at reasonable cost.

I bought complete computer system choosing to have it picked up at your counter... why they asked for signature and ID cards?

Just like any major courrier company as UPS or Fed Ex when you decide to pick your package at their warehouse, 2 pieces of ID with matching address and photo are requiered. We go one step further and perform check up with you at pick up.

My tracking number is not valid when i track it on UPS, what's wrong?

Your UPS tracking shipment can be verified directly on your dashboard when you are logged to your PCCZONE account.

  • There is no need to go to UPS website to track the package, give 24h for the statuses to change UPS have yet to scan.
  • If after 48H the tracking number is still not working initiate a service ticket and we will be glad to help you.

Does PCCZONE.COM ship internationally?

No, exclusively within Canada and the US.

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